Privacy Policy

1. Who we are

Rezervacije.ai is a service that uses artificial intelligence to automate communication and bookings for private accommodation providers. The data controller is the operator of the Rezervacije.ai service.

For any data protection questions you can contact us at: [email protected].

2. What data we collect

Data you provide: your name, email address and phone number when you book a consultation or contact us.

Communication content: messages guests send through connected channels (e.g. Instagram, WhatsApp, Viber or the website), as well as booking details needed to handle the inquiry (dates, number of guests and similar).

Technical data: IP address, device and browser type, and data collected via cookies when you visit our website.

3. How we use data

We use data to provide and maintain the service, respond to guest inquiries and process bookings, contact you about a scheduled consultation, improve the quality of the service, and meet legal obligations.

We do not use personal data for automated decision-making that produces legal effects on you without an appropriate legal basis.

4. Legal basis for processing

We process data based on: performance of a contract or steps taken at your request prior to entering a contract, our legitimate interest in providing and improving the service, your consent (e.g. for certain cookies), and compliance with legal obligations.

5. Sharing with third parties

We share data only with trusted service providers who help us deliver the service, and only to the extent necessary.

Cal.com — for scheduling consultations. Meta Platforms (Facebook, Instagram, WhatsApp) — when guest communication is connected to those channels. Google — for certain technical and analytics services. Hosting and infrastructure providers.

We do not sell your data to third parties. Third parties are required to process data in accordance with applicable data protection laws.

6. Data retention

We keep data for as long as necessary for the purposes for which it was collected, or as required by law. When data is no longer needed, we delete or anonymize it.

7. Your rights

You have the right to access your data, rectify inaccurate data, erase it, restrict processing, object to processing, and to data portability, as well as the right to withdraw consent at any time.

To exercise your rights, contact us at [email protected]. You also have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection.

8. Cookies

Our website may use cookies necessary for the site to function, as well as analytics cookies to understand how the site is used. You can control cookie settings in your browser.

9. Security

We apply appropriate technical and organizational measures to protect data against unauthorized access, loss or misuse.

10. Changes to this policy

We may update this policy from time to time. The latest version is always available on this page, with the date of the last update indicated.

11. Contact

For any questions about this Privacy Policy, write to us at [email protected].