Privacy Policy

1. Data controller

Rezervacije.ai is a service that uses artificial intelligence to automate communication and bookings for private accommodation providers.

The data controller is Marko Dobrić pr Računarsko programiranje AUTOMATIQ Novi Sad.

Registration number: 68702585 · Tax ID: 115866179 · Registered address: JOVANA HRANILOVIĆA 40, 1.floor, apartemnt 4, NOVI SAD, Serbia · Phone: +381600505740 · Email: [email protected]

For any data protection questions you can contact us at: [email protected].

2. What data we collect

Data you provide: your name, email address and phone number when you book a consultation or contact us.

Communication content: messages guests send through connected channels (e.g. Instagram, WhatsApp, Viber or the website), as well as booking details needed to handle the inquiry (dates, number of guests and similar).

Technical data: IP address, device and browser type, and data collected via cookies when you visit our website.

3. How we use data

We use data to provide and maintain the service, respond to guest inquiries and process bookings, contact you about a scheduled consultation, improve the quality of the service, and meet legal obligations.

We do not use personal data for automated decision-making that produces legal effects on you without an appropriate legal basis.

4. Legal basis for processing

We process data based on: performance of a contract or steps taken at your request prior to entering a contract, our legitimate interest in providing and improving the service, your consent (e.g. for certain cookies), and compliance with legal obligations.

5. Sharing with third parties

We share data only with trusted service providers who help us deliver the service, and only to the extent necessary.

Cal.com — for scheduling consultations. Meta Platforms (Facebook, Instagram, WhatsApp) — when guest communication is connected to those channels. Google — for the calendar and certain technical services. Hosting and infrastructure providers.

OpenAI — the content of a guest message is passed to a language model so the assistant can understand the inquiry and compose a reply. Telegram — the property owner receives the booking request for manual approval. Beds24 — when the property is connected to a channel manager for availability synchronisation.

We do not sell your data to third parties. Third parties are required to process data in accordance with applicable data protection laws.

6. Data retention

We keep guest conversation history (message content and sender details) for at most 12 months after the last message in that conversation, after which it is deleted automatically.

Conversation history belonging to a connected account is deleted immediately when the property owner disconnects that account from our dashboard.

All other data is kept for as long as necessary for the purposes for which it was collected, or as required by law. When data is no longer needed, we delete or anonymize it.

7. Deleting your data and disconnecting

A property owner can disconnect a connected account at any time: in the dashboard, open "Settings → Channels" and click "Disconnect". This revokes the stored access token, unsubscribes our app from that account's webhooks, and deletes the stored conversation history for that account.

Anyone else — including a guest who has messaged a connected business — can request deletion of their data by emailing [email protected] with the username they wrote from. We respond and complete deletion within 30 days.

Full instructions are available on our "Data Deletion" page.

8. Data obtained from Meta platforms

Data obtained through the Meta APIs (Instagram, Facebook, WhatsApp) is used solely to provide the service described in this policy — receiving guest messages, replying on behalf of the property owner, and displaying those conversations in that owner's dashboard.

We do not use this data for advertising, profiling or training artificial intelligence models, and we do not sell or transfer it to third parties beyond the processors listed in section 5. We process it in accordance with the Meta Platform Terms and Developer Policies.

9. Your rights

You have the right to access your data, rectify inaccurate data, erase it, restrict processing, object to processing, and to data portability, as well as the right to withdraw consent at any time.

To exercise your rights, contact us at [email protected]. You also have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection.

10. Cookies

The website sets only cookies strictly necessary for it to work: “rezervacijeai-session”, which keeps your session, and “XSRF-TOKEN”, which protects forms against abuse. Both are ours, last up to two hours, and are not used for tracking or profiling.

We do not use analytics, advertising or visitor-tracking cookies. If we ever introduce them, we will ask for your consent first and update this section.

Consultation booking runs through Cal.com. Its script loads only once you start booking — when you hover over the booking button or click it. Only from that moment can Cal.com see your IP address and set its own cookies, under its own privacy policy.

You can control cookie settings in your browser.

11. Security

We apply appropriate technical and organizational measures to protect data against unauthorized access, loss or misuse.

12. Changes to this policy

We may update this policy from time to time. The latest version is always available on this page, with the date of the last update indicated.

13. Contact

For any questions about this Privacy Policy, write to us at [email protected].